From your first call to a clean tank
From your first call to the record you keep. No surprises. Your price doesn’t change when the truck shows up.
You call or book online
We ask for your address and your tank size, if you know it. We ask when it was last pumped and if the lids are dug up. Tell us if anything seems wrong.
You get a price
Most of the time, you get it on the same call. Not sure of the tank size? We start with the 1,000 gallon price. We tell you the new price if it’s bigger. We never add things without asking you.
You pick a day
Choose a day that works for you. The driver calls about 30 minutes before he comes. You don’t have to wait around.
We do the work
We open the lids and pump the tank. We clean the filter if you have one. We look at the tank and the field. If something needs a fix, we tell you and give you a price before we leave.
You get a record
It shows the date, how much we pumped, and anything to watch. Keep it with your house papers. Buyers, banks, and the county will ask for it someday.
We tell you when to call again
We look at your tank size and how many people live there. Then we tell you about when your next pump is due. Plan members get put on the schedule for them.
Before we come
A few minutes to get ready can save you a $95 return trip fee.
Know where the tank is
Just bought the house? Never had it pumped? Tell us. We can find the tank for you.
Clear the path
The truck needs to get within about 100 feet of the tank. Move cars, unlock gates, and keep dogs inside.
Dig up the lids if you can
If the lids are under the dirt, we have to dig. Digging costs extra. We’re happy to do it for you.
Answer your phone
We call before we come. We call again if we find something. If we can’t reach you and the site isn’t ready, we charge a return trip fee.