Privacy Policy
What we collect, how we use it, and how we keep it safe. Last updated October 22, 2026.
Who we are
This policy is from Foster’s Environmental Services, LLC, doing business as Foster’s Septic Pumping & Inspections (“Foster’s,” “we,” “us”).
Address: 105 Foster Blvd, Maxwell, TX 78656
Phone: (512) 738-0582
Email: [email protected]
This policy covers gofosters.com, our phone calls, our texts, our emails, and the work we do for you.
What we collect
- Contact info: your name, phone number, email, and mailing address.
- Property info: your service address, gate codes, and notes about your tank and system.
- Service history: your visits, quotes, invoices, reports, photos of your system, and notes from our crew.
- Messages: texts, emails, and calls with us. Calls may be recorded or written down so we get your details right and can train our team.
- Payment info: when you pay online, your card or bank details go straight to our payment company. We don’t keep your full card number.
- Website info: basic visit info, like which pages are viewed. We use Cloudflare Web Analytics, which doesn’t use cookies to track you.
How we use it
- To book visits and send reminders
- To do the work and keep a record of your system
- To send quotes, invoices, and receipts, and to take payment
- To answer your questions and help you
- To tell you when your tank or plan is due for service
- To file reports the law asks us to file, like state waste records
- To make our service and website better
Our text messages
If you say yes to texts, we’ll text you about your service from (507) 669-7541. That means booking and appointment reminders, “on our way” updates, quotes, invoices, payment links, follow ups, and answers to your questions. How many texts you get depends on your service. Most people get a few texts for each visit. Message and data rates may apply.
Text STOP to stop getting texts at any time. Text HELP for help, or call (512) 738-0582. See our Terms of Service for the full text rules.
How we keep it safe
We keep your info in secure, trusted business systems. Only our team members who need it for their job can see it, and they need a password to get in. We use encrypted connections (HTTPS) on our website and booking forms. No system is 100% safe, but we work hard to protect your info.
Who we share it with
We don’t sell your info. We only share it with companies that help us run our business, and only so they can do that job. These include:
- Our scheduling and customer system (Jobber), which also sends our texts and emails
- Our payment and bookkeeping companies
- Our phone answering service
- Our phone and text companies
We may also share info when the law says we must, like with state or county agencies, or to protect our team or the public.
No mobile info will be shared with third parties or affiliates for marketing or promotional purposes. Text message sign up info and your consent to get texts won’t be shared with any third parties. This does not apply to the companies above that help us send texts to you.
How long we keep it
We keep your service records as long as you’re a customer, and longer when the law says we must keep them. Records of your septic system help us serve your home in the future.
Your choices
- See or fix your info: log in to the customer portal, or call or email us.
- Remove your info: ask us to delete your info and we will, except for records the law says we must keep.
- Stop texts: text STOP at any time.
- Stop emails: click “unsubscribe” in any email, or ask us.
To ask for any of these, call (512) 738-0582 or email [email protected]. We’ll answer within 30 days.
Kids
Our services are for adults. We don’t knowingly collect info from children under 13.
Changes
We may update this policy. When we do, we’ll change the date at the top of this page.
Contact us
Questions about your privacy? Call (512) 738-0582, email [email protected], or write to us at 105 Foster Blvd, Maxwell, TX 78656.